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Returns and refunds

Triveda Ayurvedic Consultations

RIGHT TO CANCEL

We offer all our customers the right to cancel their order before despatch or return their order and request a refund within 21 days of receipt. Please contact us by email herbs@triveda.co.uk or call 07775627183 for information about returning items to us. All returned items must be sent to Triveda Ltd, 4 Shepherds Court, 35 Sheepcote Road, Harrow HA1 2JS

REFUND OR EXCHANGE POLICY

You can either claim a full refund (less postage and packaging) on any item returned to us within 21 days providing it has been unopened, or you may exchange any item. You do not have to have a reason for returning or exchanging the goods.

Refunds and exchanges may only be processed when we have received the returned items.

It is advisable to obtain a Certificate of Posting from the Post Office and consider insuring your parcel in the event of loss or damage, as we cannot compensate for parcels that are damaged or mislaid in transit.

On receipt of a returned item that was originally paid for by credit card, a reimbursement will only be made to the credit card account of the person who originally paid for the goods.

If you require an exchange your new products will be despatched only once we receive the exchange item unopened.

DAMAGED GOOD AND RETURNS

The Customer must inspect the Goods within 24 hours after delivery.

Goods damaged in transit must be reported to Triveda within 1 days of receipt. Shortages must be notified within 2 days.

Should any goods be damaged, please email us an image with the name of the product to request a replacement, all damaged goods must be returned in their original packaging. Do not continue to use items when damaged, as you will then be deemed to have accepted the goods in their damaged condition.

Unfortunately we are unable to reimburse charges or replace items until we have received your returned goods Please allow 28 days for reimbursement or issue of replacement goods, so that the faulty goods may be examined. Postage and packaging fees will be reimbursed both for the original and return despatch on justified damages.

WRONG ORDERS

The Customer must inspect the Goods within 24 hours after delivery.
If for any reason we have mailed you the wrong items then please email us within 24 hours of receiving your items, supplying us with your original order No and an image of the items received. Items unordered must be returned within 48 hours in their original packaging, with their seals intact.

We cannot accept or refund opened items, as you will then be deemed to have accepted the goods.

Unfortunately we are unable to reimburse charges or replace items until we have received your returned goods. If we have sent you the wrong items, postage and packaging fees will be reimbursed for the return despatch.

RETURNS

Goods are to be returned at your cost and we recommend using a tracked, insured service to ensure safe return of goods. Please contact us by email herbs@triveda.co.uk or call 07775 627183 for information about returning items to us. All returned goods are to be sent to Triveda Ltd, 4 Shepherds Court, 35 Sheepcote Road, Harrow HA1 2JS.

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